跳跳技术支持

这是 跳跳（TiaoTiao） 的支持页。App Store 用户可在此获取帮助并联系开发者。

联系方式

邮箱：863461783@qq.com

写信时请尽量写明：

使用的是 iPhone 还是 Apple Watch
系统版本和 App 版本
用的是摄像头、AirPods 还是手表
具体现象，以及可以复现的步骤

隐私政策：跳跳隐私政策

常见问题

摄像头数不准，或不加次数

请把手机立稳，让整个人出现在前置摄像头画面里，再原地跳。跳跳看的是身体上下起伏，只露出脸或只拍到局部时，可能不计或误计。光线太暗、人离镜头过近或过远，也会变差。

点了「结束」没有保存

结束需要按住约 3 秒，避免跳绳时误触。轻点不会结束。可以先点「暂停」，再按住「结束」。

AirPods 没有在计数

请确认耳机已戴好并连上 iPhone，然后在开始页选择 AirPods。首次使用需要允许运动与健身权限。点头、晃头不会算；要有明显的起跳和落地。

手表上没有「跳跳」，或手机开始后手表不计数

在 iPhone 的「手表」App →「我的手表」里找到「跳跳」并安装。保持手表解锁、戴在手上、蓝牙连着手机。首次请允许健康权限，这样手表才不会在计数中途休眠。也可以直接在手表上打开跳跳，选模式再开始。

健康 App 里看不到这次跳绳

「写入健康 App」在设置里，默认关闭。打开并允许健康写入后，之后完成的跳绳才会写成健康里的跳绳健身。已经跳完、当时没开写入的记录，不会补写。

记录会不会同步到其他设备

不会。记录只存在这台 iPhone 上，没有账号，也不会上 iCloud。卸载 App 后，本机记录会被系统删掉。

「请我喝杯咖啡」是必须的吗

不是。这是自愿打赏，不解锁任何功能。不买也能用全部计数方式和记录。

Support (English)

This page is the support site for TiaoTiao (跳跳). Use this URL as the App Store Connect Support URL.

Contact

Email: 863461783@qq.com

Please include:

iPhone or Apple Watch
OS version and app version
Camera, AirPods, or Watch
What happened, and how to reproduce it

Common questions

The camera misses jumps or does not count
Stand the iPhone up so your whole body is in the front camera, then bounce in place. TiaoTiao watches up-and-down body motion. A face-only crop, low light, or standing too close/far will throw it off.

Tapping End does not save
You must press and hold End for about 3 seconds so it is not triggered by accident while jumping. A tap will not end the set. Pause first, then hold End.

AirPods are not counting
Wear the headphones, keep them connected, and choose AirPods on the start screen. Allow Motion & Fitness the first time. Nodding or shaking your head does not count; you need a clear takeoff and landing.

The Watch app is missing, or the watch does not count after I start on iPhone
In the iPhone Watch app → My Watch, find 跳跳 and install it. Keep the watch unlocked on your wrist and Bluetooth connected. Grant Health access so the watch can stay awake during the set. You can also start a mode on the watch itself.

This session does not appear in Health
“Write to Health” is in Settings and off by default. After you turn it on and allow Health write access, later finished sessions can be saved as Jump Rope workouts. Sessions completed while it was off are not backfilled.

Do records sync to other devices
No. Records stay on this iPhone. There is no account and no iCloud sync. Uninstalling the app deletes local records.

Do I have to buy “Buy me a coffee”
No. It is an optional tip and does not unlock anything. The whole app works without it.